Refund & Return Policy

At MiHub, we value your trust and satisfaction. Our refund and exchange policy is designed to ensure a smooth and transparent experience for every customer. You can request an exchange or refund in the following cases:

1. Wrong Product Received

• If you receive an incorrect product, please contact our support team immediately.
• Return the product to our warehouse after confirmation.
• Once the returned product is received and verified, the correct product will be dispatched or your refund will be processed within 7 working days.
• The product must be unused, undamaged, and in its original sealed packaging.
• All original items such as receipts, labels, price tags, and accessories must be included.

2. Damaged Product Received

• If your order arrives damaged, you may request a refund or replacement.
• You must provide a video proof showing the unboxing of the parcel from the start (before opening the delivery packaging).
• Videos recorded after unboxing or without proper proof will not qualify for a refund.
• Refunds or replacements will be issued after verification by our quality assurance team.